We have had 2 occasions where for whatever reason the customer has refused to accept responsibility for the damage. This creates a significant problem for us, because the way TripCover excess insurance works is that it is insurance purchased by the customer, to cover their liability to us. The process is that we get the repair done, invoice the customer, and then the customer claims on their insurance. We cannot make a direct claim.
If the customer refuses to accept liability, we are stuck with the repair cost! So, unfortunately, its a case of the few making things harder for the many. From now on at the time of hiring we will require an authority to process any repairs up to $3000 on the customers credit card. We are still stopping short of clogging up your card with a security deposit. We would just rather not go there.